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Frequently Asked Questions

Shipping & Packaging

When Will My Order Be Ship

Orders takes 2 – 7 days to be processed and shipped.
Weekends and holidays are excluded from processing and shipping times, so please account for non-business days.

Do You Provide Tracking

Yes, our shipping comes with tracking. Do note that the quality of tracking may differ for some local carriers.

I Received My Shipping Confirmation Email, But The Tracking Number Doesn't Work

Tracking information is not available right away. It often takes at least one business day for USPS to update tracking. If you try the tracking number too soon, you may find that there is no record of your package yet. Please check the tracking number again tomorrow.

Return & Exchange

What is your return/exchange policy

We offer a 30 day money back guarantee on all of our products, with the exception of custom designed orders which can only be returned due to a product defect. If you are not satisfied with your purchase, drop us an email at support@hiddenvillagestore.com

To avoid any delays, be sure to include the following information in the email:

1. Order Number
2. Image of said product
a. Reason for return or exchange
b. If exchange, what design and size are being requested?

Please allow us 1 working day to reply to your inquiry.

Have any questions or need to get more information about the product? Either way, you’re in the right spot.
support@hiddenvillagestore.com

Please allow up to 24 hours for a response to your inquiry. Emails sent during non-office hours will be handled on our next business day.